Use the channel that matches your enquiry. You can get help without connecting a wallet or making a payment.
Contact the team
| Enquiry | Contact |
|---|---|
| Waitlist, website, or general support | contact@parallel.rocks |
| Security reports | security@parallel.rocks |
| Partnerships and business enquiries | founders@parallel.rocks |
| General community discussion | Parallel on Telegram |
Report a problem
Include the page or feature, what you expected to happen, what happened instead, and the approximate time with your time zone. Your browser and device details can help us reproduce a display issue.
For a waitlist enquiry, write from the email address you used to subscribe. A screenshot is useful if you first hide any private information. If the issue concerns a real onchain transaction, include a public transaction digest only when it is relevant.
These docs do not promise a response time or a live support ticket portal. Email is the current private support route.
Keep sensitive information private
Never send a seed phrase, private key, password, one-time login code, or session token. Support does not need these to investigate a report.
Telegram is a public community space. Send personal account details and security findings by email instead of posting them in the group. Treat unsolicited direct messages and requests for a "verification deposit" as suspicious.